Return Policy

General Policy

All return inquires should be sent to comicbooksandcoffee@gmail.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Scroll down for specific product return guidelines.)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 business days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at comicbooksandcoffee@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at comicbooksandcoffee@gmail.com to check availability.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, store credit will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: Comic Books and Coffee, 7501 Troutwood Dr, Unit 2A, GRAND BLANC MI 48439, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item/items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

HOW DO I RETURN COMIC BOOKS?

If your order was lost or damaged in transit:

Please let us know as soon as possible. We will issue store credit, refund you, or reship all or part of the order, as appropriate.

If the order was damaged, keep the packaging! We may need it to file for insurance on the package; it may be difficult to refund you if we aren't able to process our claim. You must inform us of any damage to your order within 7 business days of receipt.

If you believe we have overgraded a comic:

Comics may be returned for a refund if we are notified via email (comicbooksandcoffee@gmail.com) within 7 business days of receipt. Returns must be received at our office within two weeks of original delivery date. Basic ground postage will be refunded on any books deemed to have been misgraded.

To receive prompt store credit or a refund to your credit card, please include a copy of the original invoice with notations for items returned.

Items returned without a copy of the original invoice may experience delays in processing. Items returned without authorization may incur a 25% restocking fee, deducted from the value of the refund.

If we have sent you the wrong book or failed to send a book:

Please let us know within 7 business days of receipt. We will issue store credit, refund you, or ship the proper item, as we deem appropriate. If we need you to return the book, we will reimburse you for basic ground shipping only.

 

HOW DO I RETURN COFFEE?

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

If the item was never delivered, we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement.

 

HOW DO I RETURN APPAREL?

We only accept returns on items that do not meet the requirements of the purchase order:

We will refund for products that are different from that specified in the original order.

We will refund if the item has a printed or material flaw; picture documentation is required. (Please note our “Sublimation Imperfections” guidelines: Click Here)

We will not accept returns when a customer does not like the print, the size, or the color of the garment. (Note: We do not guarantee blank garment “color-matching”)

We will not accept returns for damages incurred during shipping. Please contact the respective carrier to file a damage claim.