If your order was lost or damaged in transit
Please let us know as soon as possible. We will credit your account with us, refund you, or reship all or part of the order, as appropriate.
If the order was damaged, keep the packaging! We may need it to file for insurance on the package; it may be difficult to refund you if we aren't able to process our claim. You must inform us of any damage to your order within seven business days of receipt.
Order problems: wrong item, missing item, or misgraded item
Please notify us of the problem via email at firstname.lastname@example.org within seven days of receipt. If we need you to return the item, we will reimburse you for basic ground shipping. Returns must be received at our office with two weeks of original delivery date. We will refund you, credit your account, or ship a replacement item at our discretion. Basic ground postage will be refunded on any books deemed to have been misgraded or returned due to our error.
To receive prompt credit to your account or a refund to your credit card, please include a copy of the original invoice provided with your order. Items returned without a copy of the original invoice may experience delays in processing. Items returned without authorization may incur a 25% restocking fee, deducted from the value of the refund.
If you have purchased an item in error
Please let us know within seven days of receipt. We will refund you for the purchase price of the item (without shipping), less a 25% restocking fee. We will not reimburse you for your shipping.